Ultimately all interactions with your customers provide an opportunity to help the customers do something. But how do you institutionalise this? Our Mystery Shopping solutions assist organisations infuse Customer Service standards within the company’s processes.
With an active field force covering all geographic locations throughout Australia and New Zealand, we have the ability to provide you with the information to supplement sales staff training, incentives and tactical decision-making.
Are your company behaviours and your retail channel partners or franchises representing your brand values and products as you would hope, and importantly, as you had agreed? How do you know?
We suggest you find out – fast.
Hoed Research can design a solution to discover – from National to Store level – whether your Retail partners are keeping their end of the bargain.
© Hoed Research 2015