Call Centre Analysis
Call centres are an essential division of many organisations. As a key point of contact with the customer, their effectiveness and service levels are important to gauge.
Based on real-world scenarios, call centre staff are examined on their interaction with clients providing a detailed assessment of call centre knowledge, skills and general telephone skills.
Feedback is provided on practical everyday situations in a timely manner. The information is relevant, unbiased, practical and objective. Depending on client requirements and issues, questionnaires can range from simple to detailed.