Retail Audits

RETAIL IS DETAIL

The RETAIL IS DETAIL program assesses the retail environment. Trained auditors examine the store, rating on key aspects such as:

• Branding – compliance throughout store internally and externally
• External appearance - signage, windows, entrances, lighting
• Internal appearance - signage, lighting, glass, walkways and aisles
• Staff and customer service - uniforms, badges, shoes, pens, presentation, greeting, sufficient staff, disciplines
• Merchandise – stock presentation; labelled, stocked, faced, pulled forward, no hand labels, testers, KVIs in stock
• Marketing – standards; all catalogue lines set up, ticketed, current promo POS visible, accurate, clean, all gondola ends, bins, counter units stocked, priced, ticketed, presented
• Buying zones – all products stocked; faced and pulled forward, top sellers known to staff, all skus have shelf ticket labels, fixtures clean, safe and presentable
• Register area – return policy and bag inspection signs displayed; counter floor organised and tidy
• Storeroom - no broken packs or damaged stick, store filled daily, top lines 100% in stock
• Office - clean, tidy, organised and secure, email checked daily, all rosters complete and up to date