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    • Australian customer service levels fall behind the world
      15/07/2010
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    • STW Strengthens Field Marketing offering
      5/07/2010
      ...more
    • New Customer Reporting Platform
      21/11/2009
      HOED's new reporting platform provides clients with improved reporting, flexibility and integration of data sources.
      ...more

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Knowledge is Power.
 
Learn more about your customers
 through a HOED Customer Experience Program.

Did you know that 80% of customers will never purchase again from a company that delivers a bad experience? Source: 2009 SAS Institute Customer Experience Study

Most commercial enterprises create value through customer interactions. The outcome of which is an experience for the customer. This experience generally determines:

  • If the customer will recommend the company
  • If the customer will purchase additional products or services
  • If the customer will remain loyal to the company

All of these outcomes have a quantifiable impact on revenue so companies are starting to focus seriously on delivering the optimal customer experience - one that aligns to their brand promise and creates sustainable value.

HOED is Australasia's leading Customer Experience Management firm. A company of the STW Media & Communications Group (asx:SGN), we have been working with companies for over 20 years to manage and improve the experience they deliver to their customers.

HOED offer an advanced range of services such as: