Could you be a Hoed Mystery Shopper?

The infomation in this section applies to New Zealand Mystery Shoppers only.

Welcome to Hoed Mystery Shopping NZ Ltd

If you are interested in becoming a Hoed Mystery Shopper, then please take a moment to read the Overview and Independent Contractor Agreement.

Mystery Shopper Overview

Hoed Mystery Shopping NZ Ltd (Hoed) specialises in customer satisfaction measurement and management programmes to leading service providers within the restaurant, hospitality and retail industries. We assist companies in achieving breakthrough levels of service performance and employee satisfaction.

Hoed's primary services involve anonymous on-site service assessments (often referred to as Mystery Shopping assignments) and customer interviews.

In exchange for completing a written evaluation of your experiences, we provide you with compensation and reimbursement for goods and services. Restaurant assignments include full reimbursement for a meal. Retail and related assignments involve remuneration for your time, and partial or full reimbursement of purchases - if purchases are required.

Service Evaluator

There are many different terms to describe the position of service evaluator. Mystery Shopper, Secret Shopper, Mystery Guest, Mystery Customer, Phantom Shopper, and Service Auditor are just a few. A service Evaluator is a person who visits a restaurant, retail establishment, or other type of business for the purpose of evaluating the customer service, facility cleanliness, and product quality. After completing the visit objectives, the service evaluator will complete a written evaluation form and post or fax the results to us the same or next day. Each evaluation form is client-specific and varies in length and content. In exchange we provide you with compensation and / or reimbursement for goods and services.

This is your chance to provide our clients with valuable feedback and suggestions for improving the quality of products and services. To qualify you must be detail oriented, accurate, and punctual. You will be expected to behave in a professional manner, remain anonymous, and follow through with commitments. Although no experience is necessary we especially welcome experienced mystery shoppers.

We schedule assignments with service evaluators who submit timely, accurate, well-written reports more often than those who provide us with only average feedback. Hoed reserves the right to terminate our relationship with any service evaluator who provides substandard work, conducts assignments in an unprofessional manner, or is not punctual in performing assignments and returning completed reports.

Independent Contractor Agreement

Please read this agreement before filling out the application form. It sets out the terms and conditions of your relationship with Hoed Mystery Shopping NZ Ltd (here-in-after referred to as "Hoed").

  1. Hoed may request your mystery shopping services on an assignment-by-assignment basis, as an independent contractor. You are not an employee of Hoed, and Hoed is not your employer.
  2. Hoed will not withhold any taxes from any compensation you receive from Hoed. Nor will Hoed pay any other taxes on your behalf. You are responsible for any taxes due from any compensation you receive from Hoed.
  3. You are under no obligation to accept assignments offered and Hoed is under no obligation to provide you with assignments. Acceptance of assignments creates an implied contract between Hoed and you as an Independent Contractor. In the event you are unable to perform an accepted assignment, you agree to notify Hoed promptly by phone or email so that the assignment can be issued to another shopper.
  4. The amount of compensation for each shopping assignment is stated clearly during the scheduling process and on the confirmation material.
  5. The compensation/reimbursement package is client-specific and varies with each assignment.
  6. Mystery shopping often entails out-of-pocket purchases. Shoppers are reimbursed for such purchases, up to the purchase amount stated on the assignment. An applicable receipt may be required.
  7. Hoed requirements pertain only to the data requested by our client, not to the specifics of how you conduct the assignment.
  8. You are not to duplicate or disseminate any of Hoed's materials, or any part thereof, in any way or form, without prior written consent of Hoed.
  9. You agree to not accept an assignment if you are an immediate family member, employee or an ex-employee of a client that you may be assigned.

How do I become a Hoed Mystery Shopper?

You can become a Hoed Mystery Shopper by applying online.