Could you be a Hoed Mystery Shopper?
Hoed Mystery Shopping operates in Australia and New Zealand. For information related to Mystery Shopping in your country see the appropriate section below.
What is Mystery Shopping?
Mystery Shopping involves visiting a store as a normal customer to observe the service offered while making an enquiry. You then fill in the survey form supplied, answering questions and writing comments to describe your visit. Mystery Shopping is a form of market research.
Why become a Mystery Shopper?
Mystery Shopping is an interesting and flexible way to make extra money whilst developing useful skills.
Who are Mystery Shoppers?
Mystery Shoppers are people from all walks of life, normal customers who have a desire to improve the service offered to customers. Whilst no formal qualifications are necessary, a background in retail or customer service is helpful.
Who uses Mystery Shopping?
A wide variety of different companies from small businesses to large corporations, who are keen to offer their customers good service. These companies know that good service keeps their customers happy and that happy customers will return. Rewards and incentives are often given to staff who provide excellent customer service.
Why carry out Mystery Shopping?
As a Mystery Shopper you represent a typical customer. Your surveys measure customer service to give businesses feedback on how well their staff serve customers. This information highlights areas where staff can be trained to improve their customer service skills. Staff are aware that they will be Mystery Shopped but should not know the identity of the Shopper or when the visit will take place.
Mystery Shopper surveys are one of the most widely recognised and accepted ways of measuring customer service, and give you an opportunity to improve the service offered to customers in Australia.
Who Measures Customer Service?
Hoed Mystery Shopping has specialised in measuring customer service since 1986. We have a team of over 8,500 Mystery Shoppers throughout Australia and New Zealand who carry out customer service surveys regularly on behalf of our clients.
Want more information about Mystery Shopping in your country?
For more information about how the Hoed Mystery Shopping programme operates in your country, or to find out how to apply online see the appropriate section below.