The HOED Service

Mystery Shopping provides feedback on customer service, selling skills and product knowledge of front line staff. Using professional Mystery Shoppers we conduct the following surveys:

The HOED System of Customer Service Measurement delivers:

Quality Information

The HOED system is built on objective and meaningful information including statistical information and in-depth commentary. HOED abides by the standards and practises of IQCA which ensures that you receive the best possible information.

Flexible Tools

A powerful and flexible tool, HOED Focus is an exclusive software program that can enable you to manage your Customer Service Program from your PC. In short, HOED Focus represents a quantum leap forward in Mystery Shopping reporting.

Involvement

Our primary objective is to ensure the involvement of your Managers and Store Teams. We believe that this involvement assists in driving these two groups into tackling their local customer service issues and also to act as a conduit for corporate objectives. The HOED system ensures that senior management become involved and fully informed of the programs performance so they will feel confident to manage their customer service strategies and responsibilities.

An Action Plan

The HOED 'PLAN FOR ACTION' ensures that the shopping surveys undertaken have an on-going positive and constructive effect.

At HOED we recognise that each client is unique and our service facilitates individual measurement of training programs and company service standards.