Peter Fernie – Managing Director
Peter joined HOED Mystery Shopping in December 2007.
e-mail: peter.fernie.com.au
Julie Barnwell – Senior Account Manager, Client Services
Julie joined HOED in 2003 as a Sales Administrator bringing with her a background of retail and service industry experience. Julie was first challenged by the mystery shopping model whilst working for a national food/beverage company in the United Kingdom. This is where she first gained a personal experience of mystery shopping and the positive impact it can have on the growth of a business.
Since joining HOED, Julie has established and grown a number of key mystery shopping programs, across many varying industries, and is currently involved in building upon International relationships through the IMSA – International Mystery Shopping Alliance.
Julie has a passion for not only tailoring a mystery shopping program to client’s specific service standards/philosophies, but building and developing the relationship to improve productivity and ultimately the sales for an organisation.
e-mail: julieb@HOED.com.au
Melissa Harris – Client Services Consultant
Melissa’s primary role within HOED is to assist new clients to understand HOED and follow up on new leads to create enthusiasm in a mystery shopping program and our services.
Melissa’s success in her role is based on her extensive knowledge of the mystery shopping industry, her ability to build rapport with the right people and offer a service that she knows has integrity and the ability to improve businesses.
Melissa has over ten years experience within the world of Mystery Shopping. Her diverse background includes customer service management and administration.
e-mail: melissa.harris@hoed.com.au
Nick von Schlehenried – Operations Manager
Nick has over thirty years experience in retail banking, computer systems management and consulting. Nick joined HOED Mystery Shopping in 1992 and is responsible for IT and the implementation and completion of all projects.
e-mail: nickvons@HOED.com.au
Richard Potton – Managing Director HOED Mystery Shopping New Zealand
Richard has successfully managed mystery shopping programmes for a large variety of retailers throughout New Zealand for the past 8 years. He established the successful mystery shopping company The Monitor Company and in 2003 merged this business with HOED Mystery Shopping. Richard's focus is totally on customer service delivery both by HOED and that of his clients.
e-mail: richard@HOED.co.nz