Company Overview
Over the 21 years it has been in business, HOED Mystery Shopping has developed into a unique retail consulting company that specialises in measuring and quantifying customer service.
HOED Mystery Shopping has over 8,500 professional Mystery Shoppers strategically placed to service all national clients in Australia plus an extensive field force in New Zealand. HOED Mystery Shoppers are PAYG employees (not contractors), covered by workers compensation and superannuation. This extensive Mystery Shopper network is complemented by a management team with over 90 years collective retail and financial experience.
HOED Mystery Shopping is highly regarded in the Market Research Industry and belongs to several credible industry organisations committed to quality assurance and ethical standards including:
- Interviewer Quality Control Australia (IQCA)
- Association of Market Research Organisations (AMRO)
- Mystery Shoppers Providers Association
HOED is also an associated member of the Australian Retail Association.
You can find out more about our corporate affiliations on the affiliations page.
We currently provide over four hundred different companies with our unique and informative service.
Industries represented include:
- Retail - Fashion, Food and General
- Financial - Bank, Building Societies, Credit Unions and Insurance
- Shopping Centres - Retailers and Centre Management services
- Councils
- Convenience Stores
- Food - Fast food, fresh food and restaurants
- Automotive - Car Dealers
- Tourism - Clubs, Hotels and Theme Parks
- Pharmaceutical Industry - Retail and Associations